Faq
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by contacting our customer service. Once your order enters processing, changes cannot be guaranteed.
Shipping & Delivery
What are your shipping options and costs?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping. Costs vary by destination and order weight, calculated at checkout.
Do you ship internationally?
Yes! We ship worldwide with calculated international shipping rates. Please note that customs duties may apply depending on your country's regulations.
How can I track my order?
You'll receive a tracking number via email once your order ships. Click the link in your shipping confirmation or visit our Order Tracking page.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Art supplies must be unopened for hygiene reasons. Please contact us for a return authorization.
How long do refunds take to process?
Refunds are processed within 3-5 business days after we receive your return. The timing depends on your payment method and financial institution.
Product Information
Are your brushes synthetic or natural hair?
We offer both! Product descriptions clearly specify the bristle type. Our synthetic brushes are cruelty-free and perform comparably to natural hair options.
What paper weights do you carry?
Our papers range from 90gsm sketch paper to 300gsm watercolor paper. Each product listing includes detailed specifications about weight, texture, and recommended media.
How should I clean and maintain my art tools?
We recommend gentle soap and water for most tools. Brushes should be cleaned immediately after use with appropriate brush cleaners. See our Care Guides for detailed instructions.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive a secure link to create a new password.
Why can't I add items to my cart?
This might occur if your browser cookies are disabled or you're using private browsing mode. Try enabling cookies or using a standard browser window. If issues persist, please contact our support team.
Didn't find your answer? Our customer service team is happy to help at [email protected] or through our contact form.