Shipping policy

Shipping Methods & Delivery Times

At PapierVibe, we offer multiple shipping options to meet your creative needs:

Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days
International Shipping: 7-14 business days (varies by destination)

Processing time for all orders is 1-2 business days before shipment.

Shipping Rates

Our shipping costs are calculated based on order weight and destination:

Domestic orders: Starting from $4.99
International orders: Starting from $12.99
Free shipping on all orders over $50 (domestic only)

Exact shipping costs will be displayed during checkout before payment.

Order Tracking

All orders include tracking information. You will receive:

Shipping confirmation email with tracking number
Real-time updates on your order status
Estimated delivery date in your account dashboard

International Shipping

We ship worldwide with the following considerations:

Customs fees may apply (customer responsibility)
Some products may have shipping restrictions
Delivery times may vary due to customs processing

Damaged or Lost Packages

If your art supplies arrive damaged or don't arrive:

Contact us within 7 days of delivery (or expected delivery date)
Provide photos of damaged items (if applicable)
We will replace or refund your order

Note: We are not responsible for packages marked as "delivered" by the carrier.

Holiday Shipping

During peak seasons (November-January):

Allow extra processing time (up to 3 business days)
Carriers may experience delays
Check our website for holiday shipping deadlines

Contact Us

For any shipping questions, please contact our customer service team:

Email: [email protected]
Phone: +1 (800) 555-ARTIST
Hours: Monday-Friday, 9AM-5PM EST