About us
Our Story
Founded in 2015, PapierVibe began as a small passion project by a group of artists who struggled to find high-quality, affordable art supplies in one convenient place. What started as a local art supply shop has blossomed into a thriving e-commerce destination serving creative minds worldwide.
Over the years, we've carefully curated our collection, partnering with both established brands and emerging manufacturers who share our commitment to quality. Our journey has been painted with milestones - from serving our first international customer in 2017 to launching our exclusive product lines in 2020.
Our Mission & Values
At PapierVibe, we believe that every artist deserves reliable tools to bring their visions to life. Our mission is to empower creativity by providing:
- Premium-quality art materials at fair prices
- Expert-curated selections for all skill levels
- Exceptional customer service with art expertise
- Sustainable options for eco-conscious creators
We operate on core values of integrity, creativity, and community. Every product we carry undergoes rigorous testing by our team of artist-advisors to ensure it meets our high standards.
Our Team Culture
The PapierVibe family consists of practicing artists, former art educators, and passionate creatives who understand artists' needs firsthand. We foster a culture where:
- Artistic experimentation is encouraged in our workspace
- Continuous learning about new techniques and materials is mandatory
- Customer feedback directly shapes our product offerings
- Team members regularly create using our products to maintain quality standards
Our office walls are covered with artwork created by both our team and customers - a constant reminder of why we do what we do.
Why Choose PapierVibe
Beyond being just another art supply retailer, we offer distinct advantages:
Artist-to-Artist Guidance
Our customer service team includes working artists who provide genuine, experience-based recommendations.
Quality Guarantee
Every product carries our satisfaction promise - if it doesn't meet your expectations, we'll make it right.
Global Sourcing
We scour the world for unique art materials, bringing you specialty items unavailable elsewhere.
Sustainability Commitment
Our eco-line features products made with recycled materials and sustainable manufacturing processes.
Our Service Commitment
We pledge to:
- Respond to all customer inquiries within 24 hours
- Ship orders within 1 business day (excluding custom items)
- Provide detailed product information including composition, origin, and artist testimonials
- Offer flexible solutions for bulk orders and institutional purchases
- Maintain transparency about product availability and restock timelines
Your creative journey is our priority - from the moment you browse our selection to when your masterpiece is complete.